(TERMS OF SERVICE)
The terms used in these Regulations shall mean:
Business Days – days of the week from Monday to Friday, excluding Saturdays and public holidays;
Password – a sequence of letters, digits, or special characters chosen by the Client during Registration, used to secure access to the Client Account;
Order Form – an online form available on the Website enabling Clients to make Online Bookings, cancellations, as well as order other Services, e.g., the Newsletter;
Client – an adult, i.e., a natural person at least 18 years old with full legal capacity, making a booking as a consumer or on behalf of another entity (e.g., as a representative of a commercial law company, proxy, etc.); A Client making a booking on behalf of a legal person or another entity declares that they are duly authorized to represent and act on behalf of that entity; the Service Provider may request documentation confirming the proper authorization of such a Client;
Civil Code – the Act of April 23, 1964 – Civil Code (Journal of Laws of 2025, item 1071, consolidated text of August 6, 2025);
Client Account – an individual panel launched for each Client by the Service Provider after Registration and conclusion of the contract for the provision of Services;
Consumer – a natural person performing a legal transaction with the Service Provider not directly related to their business or professional activity, as well as a natural person concluding a contract directly related to their business activity when the content of this contract indicates that it does not have a professional character for them, resulting in particular from the subject of their business activity made available under the provisions on the Central Registration and Information on Economic Activity (CEIDG);
Regulations – these regulations for the provision of electronic services on the website www.willadrako.pl – conditions for booking and cancelling a stay at Willa Drako (Terms of Service); The Regulations specify the rules for making Online Bookings and rendering other Services provided electronically, as well as the rights and obligations of the Service Recipient and the Service Provider; The Regulations form an integral part of the distance accommodation service contract;
Registration – a factual action performed in the manner specified in the Regulations, required for the Client to use all the functionalities of the Website;
Online Booking – a booking of accommodation services provided at Willa Drako, made in real-time in the ICT System via the Website;
Website – the Service Provider's website available at: www.willadrako.pl;
ICT System – a set of cooperating computer devices and software providing processing, storage, sending, and receiving of data via telecommunication networks by means of an end device appropriate for a given type of network within the meaning of the Act of July 12, 2024 – Electronic Communications Law (Journal of Laws of 2024, item 1221 of August 9, 2024);
Means of Electronic Communication – technical solutions, including ICT devices and software tools cooperating with them, enabling individual distance communication using data transmission between ICT systems, in particular electronic mail;
Durable Medium – means a material or tool enabling the Client or the Service Provider to store information addressed personally to them, in a way that allows access to the information in the future for a period appropriate to the purposes for which the information serves, and which allows the reproduction of the stored information in an unaltered form;
Services Provided Electronically (Services) – services performed without the simultaneous presence of the parties (at a distance), via data transmission at the individual request of the Service Recipient (Client), sent and received by means of devices for electronic processing, including digital compression, and data storage, which is entirely transmitted, received, or broadcast via a telecommunications network within the meaning of the Act of July 12, 2024 – Electronic Communications Law (Journal of Laws of 2024, item 1221 of August 9, 2024);
Service Provider – ES ARTMUSIC spółka z ograniczoną odpowiedzialnością with its registered office in Góraszka, at ul. Adama Mickiewicza 56A, 05-462 Góraszka, registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for the M.St. of Warsaw in Warsaw, 14th Commercial Division of the National Court Register, under KRS number: 0001064596, NIP: 5322107746, REGON: 526724127, with a share capital of PLN 5,000.00 fully paid up, e-mail address: edyta.skolimowska.es@gmail.com, phone number: +48 601 135 600;
Service Recipient – a Client, including a Consumer, ordering Services provided electronically under the rules specified in the Regulations;
Personal Data Protection Act – the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2019, item 1781, consolidated text of September 9, 2019);
Consumer Rights Act – the Act of May 30, 2014 on Consumer Rights (Journal of Laws of 2024, item 1796, consolidated text of December 6, 2024);
Act on the Provision of Electronic Services – the Act of July 18, 2002 on the Provision of Electronic Services (Journal of Laws of 2024, item 1513, consolidated text of October 14, 2024);
Willa Drako – the facility operated by the Service Provider in Międzyzdroje (postal code: 72-500), at ul. Mieszka I 1.
The Website is run by the Service Provider.
The Service Provider renders Services to the Service Recipient to the extent and under the conditions specified in the Regulations, and the Service Recipient undertakes to comply with the Regulations.
The Regulations also specify the terms and conditions for the free provision of Services other than Online Booking or cancellation of stay at Willa Drako.
Bookings can be made online, via email, or by phone.
In terms of Services provided electronically, these Regulations constitute the rules referred to in Art. 8 of the Act on the Provision of Electronic Services.
The Regulations are addressed to the Clients of the Website. All Clients are obliged to read the provisions of the Regulations before ordering Services, i.e., before making an Online Booking or its cancellation, filling out the Contact Form, Registering, or subscribing to the Newsletter.
Each Client is obliged to comply with the provisions of the Regulations. Sales are based on the version of the Regulations in force at the time of placing the order.
Every Client has the opportunity to read the Regulations at any time by clicking on "Website Regulations" located at the bottom of the page on willadrako.pl. The Regulations can be downloaded and printed at any time.
All information contained on the Website relating to the Services, especially to the conditions of Online Booking, does not constitute an offer within the meaning of Art. 66 of the Civil Code, but an invitation to conclude a contract in accordance with Art. 71 of the Civil Code. By sending the Order Form, the Client submits an offer to the Service Provider to purchase the Service under the conditions specified in the description.
The Website protects Consumer rights. A Consumer cannot waive the rights granted to them in the Consumer Rights Act, the Act on the Provision of Electronic Services, and the Personal Data Protection Act. Contractual provisions less favorable to the Consumer than the provisions of the aforementioned acts are invalid, and the generally applicable provisions of law shall apply instead. Therefore, the provisions of the Regulations are not intended to exclude or limit any rights of Consumers under mandatory provisions of law, and any doubts should be interpreted in favor of the Consumer. In the event of any inconsistency between the provisions of the Regulations and the above regulations, these statutory regulations shall prevail and apply. The provisions of the Regulations regarding the rights and obligations of the Consumer also apply to a Client who is a natural person concluding a contract directly related to their business activity, if the content of the contract indicates that it does not have a professional character for that person (so-called sole proprietor with consumer rights under Art. 38a of the Consumer Rights Act). In particular, such a natural person is covered by statutory consumer protection when making distance hotel service bookings.
The Service Provider will make every effort to ensure that the use of the Website is possible for Internet users using all popular web browsers, operating systems, device types, and internet connection types. The minimum technical requirements enabling the use of the Website are: a web browser in a version at least Internet Explorer 11 or Chrome 89 or FireFox 86 or Opera 53 or Safari 5 or newer, with JavaScript enabled, accepting cookies, and an internet connection with a bandwidth of at least 256 kbit/s. The website www.willadrako.pl is optimized for a minimum screen resolution of 1024x768 pixels.
The Service Provider uses cookies which, when the Client uses the Website, are saved by the Provider's server on the hard drive of the Client's end device. The use of cookies aims at the correct operation of the Website on Clients' end devices. This mechanism does not damage the Client's end device and does not cause configuration changes in the Clients' end devices or the software installed on these devices. Each Client can disable cookies in the web browser of their end device. The Provider indicates, however, that disabling cookies may cause difficulties or prevent the use of the Website.
The Client is prohibited from providing any content of an unlawful nature and using the Website or Services in a manner contrary to the law, decency, or violating the personal rights of third parties.
The Service Provider declares that the public nature of the Internet and the use of Services provided electronically may involve the risk of unauthorized persons obtaining and modifying Clients' data; therefore, Clients should use appropriate technical measures to minimize the hidden threats. In particular, they should use and regularly update antivirus and identity protection programs. The Service Provider never asks the Client to provide the Password in any form. The Client should not disclose the Password to third parties.
It is not permissible to use the resources and functions of the Website to conduct activities that would infringe upon the interests of the Service Provider, i.e., advertising activities of another entrepreneur or other services or products; activities consisting in posting content not related to the activities of the Service Provider; activities consisting in posting false or misleading content.
The Service Provider reserves the right to conduct maintenance work on the ICT System, which may cause difficulties or prevent Service Recipients from using the Services. The Service Provider will inform Service Recipients of any difficulties related to the use of the Services at least 24 hours before conducting maintenance work by placing an appropriate announcement on the Website. In special cases where the security or stability of the ICT System is threatened, the Service Provider has the right to temporarily cease or limit the provision of Services without prior notice to Service Recipients and to perform work aimed at restoring the security and stability of the ICT System.
In order to create a Client Account, the Client is obliged to perform a free Registration.
Registration is not necessary to fill out the Order Form, meaning it is not required to make an Online Booking or its cancellation.
For the purpose of Registration, the Client fills out the registration form provided by the Service Provider on the Website and sends the completed registration form electronically to the Service Provider by selecting the appropriate function in the registration form. During Registration, the Client sets an individual Password.
Before and during filling out the registration form, the Client has the opportunity to read the Regulations and the Privacy Policy, accepting their content by checking the appropriate box in the form.
After sending the completed registration form, the Client immediately receives, via email to the address provided in the registration form, a confirmation of Registration by the Service Provider. Upon receipt of this confirmation, a contract for the provision of the Client Account management service electronically is concluded, and the Client gains access to the Client Account and the ability to modify the data provided during Registration.
Registration can be cancelled at any time.
In order to make an Online Booking, the Client fills out the Order Form available on the Website, providing the required data (exact date of stay, type of room, number of people, personal and contact data of the Client, etc.). The condition for the acceptance of the Online Booking by the Service Provider is the correct completion of the form, as well as reading and accepting the Regulations and the Privacy Policy by checking the relevant declarations when filling out the Order Form. The Online Booking order is placed at the moment of clicking the tile with the command: "I book and accept the obligation to pay the price" in the Order Form.
The conclusion of the contract for the Online Booking Service occurs upon confirmation of the Online Booking by the Service Provider. The booking is considered successfully made and confirmed upon receipt by the Client from the Service Provider of the acceptance of the Online Booking to the email address provided in the Order Form. In case of not receiving the confirmation, the Client should check the "Spam" folder of their email inbox or contact the reception of Willa Drako.
The Client has the possibility to order a booking of a stay at Willa Drako also by electronic mail to the e-mail address: biuro@willadrako.pl or another current e-mail address indicated by the Service Provider on the Website, or by phone, using the phone number: +48 510 744 741 or another current phone number provided by the Seller on the Website. In this case, the Client also provides all required data (exact date of stay, room type, number of people, personal and contact details of the Client, including e-mail address, etc.) and additionally declares that they have read the Regulations and Privacy Policy available on the Willa Drako website. This declaration is a necessary condition for effectively placing a booking order for a stay at Willa Drako. The conclusion of the booking contract occurs upon confirmation of the booking by the Service Provider using a Durable Medium. The booking is considered successfully made and confirmed upon receipt by the Client from the Service Provider of the acceptance of the booking to the e-mail address provided by the Client.
Client orders for Online Bookings or bookings submitted respectively via the Order Form on the Website or directly by email are accepted by the Service Provider 7 days a week, 24 hours a day, and bookings placed by phone are accepted 7 days a week, during the hours specified on the Website.
The Client undertakes to provide true, current, and complete data required for the Online Booking or booking in another mode. The Service Provider is not responsible for the consequences of providing incorrect or false information by the Client (e.g., impossibility of contact regarding the confirmation of the booking or supplementation of data).
The Service Provider reserves the right to refuse to accept an Online Booking or a booking ordered in another mode in the event of unavailability of free rooms in the period selected by the Client or the occurrence of other objective obstacles preventing the provision of the hotel service. In such a situation, the Service Provider, through the ICT System or directly, will inform the Client about the inability to make the Online Booking or booking ordered in another mode, and any advanced payments made will be returned immediately.
Making an Online Booking or making a booking ordered in another mode is equivalent to accepting these Regulations. Before placing a booking, the Client is obliged to read the content of the Regulations and confirm its acceptance. The Client acknowledges that submitting an Online Booking or a booking in another mode involves the obligation to pay for the booked services.
The prices for accommodation and other hotel services provided on the Website are gross prices (including taxes) and are valid at the time of making the Online Booking or booking in another mode by the Client. The Service Provider reserves the right to change these prices, but price changes do not apply to already submitted and confirmed bookings.
When placing an Online Booking order or a booking order in another mode, the Client receives a calculation of the price for the selected hotel services. An Online Booking made by the Client after the price is displayed constitutes acceptance of that price. Any discounts, promotions, or other special offers apply in accordance with the terms of a given promotional campaign, provided that these conditions have been met by the Client.
The Service Provider may require a prepayment (advance payment) in a specified amount as a condition for the guaranteed maintenance of the Online Booking or booking submitted in another mode. The amount of the deposit and the deadline for its payment are indicated when placing the booking order. Failure to pay the deposit within the designated period entitles the Service Provider to cancel the booking. In the case of prepayment, the arrival of the Client and the start of the stay results in crediting this amount against the dues for the stay.
Available payment methods for the Online Booking or booking ordered in another mode include:
Online payments – bank transfer to the Service Provider's account number: 37 1140 2004 0000 3202 8421 5710 or payment by credit/debit card Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro, whereby the entity providing online payment services for card payments is Polcard;
BLIK payment – via an external payment system Polcard, operated by Bank mBank. The Client chooses the preferred method of payment when placing the booking order. The Service Provider issues receipts or invoices in accordance with generally applicable regulations – if an invoice is needed, a Client who is a natural person should report this need and provide invoice details at the stage of making the booking or at the latest during check-in. A Client acting on behalf of an entity that is not a natural person should indicate this fact and provide the details of that entity for the invoice at the stage of making the booking or at the latest during check-in.
An Online Booking or booking placed in another mode for which a deposit is required becomes a guaranteed booking only after the deposit payment is credited by the Service Provider. Until the payment is received, the Service Provider has the right to treat the booking as preliminary (non-guaranteed). If the booking does not require a deposit (deposit-free booking), it will be maintained until the arrival date resulting from it for the Client or the guest on whose behalf the Client made it – on that day, a reception employee will contact the Client to confirm the arrival. In the absence of verbal contact or written confirmation from the Client, the booking will be cancelled, and the Client or the entity on whose behalf the Client acted shall not be entitled to any claims on this account.
If, after submitting the booking, the Client does not make the required payment, the booking may not be realized by the Service Provider. The Service Provider will inform the Client about the expiry of the deposit payment deadline and the associated cancellation of the preliminary booking.
The Client may request the Service Provider to change the date of stay or the scope of booked hotel services. Changing an Online Booking or a booking placed in another mode is possible only subject to the availability of places and options, with the consent of the Service Provider. To make a change, the Client should contact the reception of Willa Drako directly. However, the rules and fees specified in the current offer of the Service Provider may then apply (e.g., additional charge when changing the stay date to a more expensive season).
The Client has the right to cancel an Online Booking or a booking placed in another mode by contacting the reception of Willa Drako by email or phone, whereby email contact is recommended for certainty. Cancellation conditions depend on the booking offer selected during the booking process: in the case of non-refundable offers, cancellation results in the loss of the paid deposit, whereas in the case of offers with free cancellation, cancellation within the period specified in the offer does not entail costs.
If the conditions of a given booking offer provide for a refund of funds upon cancellation, the Service Provider will refund the appropriate amount to the account or card from which the payment was made, within 14 days of the effective cancellation of the booking.
If the Client or the guest on whose behalf the Client made the booking does not appear at Willa Drako on the start day of the booking by the end of the hotel day (night hour) and does not cancel the booking earlier, it is treated as a resignation from the stay without cancellation. In such a situation, Willa Drako has the right to charge the Client a no-show fee in accordance with the terms of the booking offer (e.g., retain the paid deposit or charge the card with the cost of the first night). In the case of a booking guaranteed by a deposit, the paid deposit is non-refundable in the event of a no-show.
The Service Provider reserves the right to withdraw from the execution of the booking in exceptional situations independent of the Service Provider (e.g., force majeure, failure of the facility preventing accommodation). In this case, the Service Provider will immediately inform the Client about the inability to realize the booking and will refund all payments received from the Client.
Any comments or wishes entered by the Client in the Order Form constitute information for the Service Provider but are not guaranteed to be fulfilled. The Service Provider will try to accommodate them as far as possible.
In addition to the Online Booking Service, the Service Provider renders the following free Services to Clients electronically:
providing the Order Form on the Website;
maintaining the Client Account;
Newsletter.
The Services indicated in section 1 above are provided 7 days a week, 24 hours a day.
The service of providing the Order Form on the Website consists in enabling Clients to send an Online Booking order or other services available on the Website to the Service Provider. Resignation from this Service is possible at any time and consists in ceasing to send orders to the Service Provider.
The Client Account maintenance service is available only after Registration under the rules described in the Regulations and consists in providing the Client with a dedicated panel within the Website, enabling the Client to modify the data they provided during Registration, as well as tracking the status of order fulfillment and the history of already completed orders.
A Client who has registered may request the Seller to delete the Client Account; it can be deleted within 14 days of submitting such a request.
The Seller is entitled to block the Client's access to the Client Account and other free Services in the event of actions by the Client to the detriment of the Seller or other Clients, violation of the law or the provisions of the Regulations, or when blocking access is justified by security reasons – in particular, breaking the Website's security or other hacking activities. The Seller notifies the Client about blocking access to the Client Account via email.
The Client may additionally, during Registration, check the appropriate box in the registration form to subscribe to the Newsletter Service.
The Newsletter service consists in sending by the Service Provider, to the Client's email address, electronic messages containing information about new products or services in the Seller's offer. The Client can at any time unsubscribe from the Newsletter via the link included in each electronic message or by deactivating the appropriate field in the Client Account.
Clients using hotel services and any other services at Willa Drako undertake to comply with the provisions of the Regulations, health and safety (BHP) and fire regulations, and to comply with the requests of the facility staff in exceptional situations.
The Service Provider shall not be liable for damages resulting from non-compliance by Clients with the rules and regulations contained in the Regulations.
Fees for accommodation at Willa Drako and meals are paid by cash, via the payment system on the Polcard website, and by credit/debit card at the reception of the building.
The payment for the stay and the local resort fee (resort tax) are collected on the day of arrival, according to the date resulting from the booking, but no later than the next day after arrival, by 11:00 AM.
Clients or persons on whose behalf the Client made the booking are obliged to check in immediately upon arrival at the reception of Willa Drako. In order to confirm identity, the client is obliged to present a document with a photograph, e.g., an ID card or passport.
No personal data information of Clients or persons on whose behalf the Client made a booking is provided to third parties. The check-in of the Client and each aforementioned person is a legal obligation of the Service Provider.
At Willa Drako, the hotel day begins at 3:00 PM and ends at 11:00 AM.
When renting a hotel room (apartment), the Client specifies the duration of their stay; in the absence of such specification, it is assumed that the room was rented for one hotel day. The desire to extend the stay beyond the period booked should be reported by the Client at the reception of Willa Drako by 10:00 AM on the day on which the said stay expires. The Service Provider may not accommodate the request to extend the stay in the absence of available rooms or in other justified cases.
A Client bringing a dog or other domestic animal with them is obliged to maintain all safety measures so that the animal does not endanger other vacationers or employees of Willa Drako. In particular, the animal should be kept on a leash and wear a muzzle. Full liability for damages caused by the animal is borne exclusively by its owner or the person under whose care the animal remains.
A fee in the amount specified in the current "Hotel Price List" is charged for the stay of a dog at Willa Drako. The stay of animals other than dogs must be agreed with a reception employee.
The Service Provider is not responsible for the Client's property left in the hotel room (apartment).
Quiet hours apply at Willa Drako from 10:00 PM to 6:00 AM.
The Client may organize occasional celebrations in the rented hotel room (apartment) only after obtaining the prior consent of the management of Willa Drako.
The Client bears full material liability for any damage or destruction of equipment items and technical devices in Willa Drako caused by the Client or their visitors. For damages detected after leaving the room, after prior consultation with the Client, they will be charged with the costs of repair.
Due to fire protection requirements and general safety, rooms must not use heaters, microwave ovens, radiators, gas appliances, or devices powered by electricity that do not constitute the permanent equipment of the room. This does not apply to chargers and power supplies for electronic and computer equipment.
In Willa Drako, it is forbidden to:
disturb the peace, e.g., play loud music without the prior consent of the management;
invite and receive guests (persons who are not registered guests) in the rooms without the consent of the management;
behave in a manner generally considered indecent;
smoke tobacco or e-cigarettes on the premises.
The Service Provider reserves the right to refuse accommodation to persons under the visible influence of alcohol or intoxicants, or who behave aggressively or vulgarly.
Persons violating the rules of the Regulations will be obliged to leave Willi Drako without a refund of costs.
The penalty for smoking cigarettes or improper use of the hotel room (apartment) causing its drastic contamination is determined individually and amounts to PLN 1,500.00. The reservation of this penalty does not exclude the right of the Service Provider to claim compensation exceeding its amount.
Personal items left behind by a departing Client will be sent back at the Client's expense to the indicated address. If such an instruction is not received, these items will be stored for one month and then destroyed.
In the event of complaints regarding the quality of hotel services, the Client is requested to submit a complaint no later than within 24 hours from the moment of check-in; complaints submitted on the day of departure will not be considered.
The Service Provider is not responsible for inconveniences caused by reasons beyond the Service Provider's control, e.g., power or water outages.
The Client has the right to file a complaint related to the performance of Services provided electronically, including Online Booking or its cancellation, as well as the execution of booked services.
The complaint can be submitted in writing to the registered office of the Service Provider: ul. Adama Mickiewicza 56A, 05-462 Góraszka, or to the address of Willa Drako: ul. Mieszka I 1, 72-500 Międzyzdroje, as well as – which is the form recommended by the Service Provider – via email to: biuro@willadrako.pl
The complaint should contain:
data enabling the identification of the Client and their booking (name and surname; correspondence address; email address; contact phone number; dates of stay; booking number, if assigned);
indication and concise description of the cause of the complaint and the solution expected by the Client.
The Service Provider undertakes to respond to the complaint within up to 14 calendar days from the day of its receipt.
If the facility does not respond to the Consumer's complaint within 14 calendar days from the day of its receipt, the complaint is considered accepted in full in accordance with the Client's request.
The Service Provider makes every effort to resolve any potential disputes and misunderstandings amicably, through direct talks and negotiations with the Client.
In the event that the complaint procedure does not bring the result expected by the Client who is a Consumer, the Consumer may use, among others:
mediation conducted by the competent regional Inspectorate of Commercial Inspection;
the assistance of a competent permanent consumer arbitration court operating at the Voivodeship Inspectorate of Commercial Inspection;
the free assistance of a municipal or county consumer ombudsman;
the online ODR platform available at: .
By using the Services provided electronically, the Client consents to the processing of their personal data by the Service Provider, who is also the data administrator within the meaning of GDPR.
The administrator of personal data is ES ARTMUSIC spółka z ograniczoną odpowiedzialnością with its registered office in Góraszka, ul. Adama Mickiewicza 56A, 05-462 Góraszka, KRS: 0001064596, NIP: 5322107746, REGON: 526724127.
Personal data in the Service Provider's database is not transferred to entities that do not participate in the implementation of the Services.
In accordance with Art. 15 of the GDPR, the Client has the right to access their personal data, request its correction, modification, or erasure.
Providing personal data is voluntary, but failure to consent to data processing makes it impossible to perform the Services for the Client.
Detailed information regarding personal data and privacy protection is contained in the Privacy Policy published on the Website under the tab:
Data is processed:
for the performance of Services, including Online Booking (Art. 6(1)(b) GDPR),
for contact purposes (Art. 6(1)(f) GDPR),
for tax and accounting purposes (Art. 6(1)(c) GDPR).
The Client acknowledges that pursuant to Art. 38(1)(12) of the Consumer Rights Act, they do not have the right to withdraw from a booking contract or a contract for the provision of hotel services concluded at a distance if such a contract provides for a specific date of performance of these services. This means that the reservation of a hotel stay for a specific day or period is not subject to unilateral cancellation by the Client under the procedure provided for distance contracts (14-day right of withdrawal).
If any of the provisions of these Regulations prove to be invalid or ineffective by virtue of a legally binding court judgment, the remaining provisions remain in force.
The Regulations are effective from November 1, 2025, and apply to Services, including Online Bookings and bookings submitted in another mode, from that day.
The Regulations are available on the website of Willa Drako: www.willadrako.pl.